Privacy Policy

1. Introduction

Internal Complex Wellness ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. This policy applies to our website and the products and services we offer.

2. Information We Collect

Information you provide: When you create an account, place an order, or sign up for automatic refills, we collect your name, email address, shipping and billing address, phone number, and payment information. Payment details are processed by our payment provider; we do not store full card numbers on our servers.

Information collected automatically: We automatically collect device, browser, and usage data—such as IP address, pages visited, and referring URLs—through cookies and similar technologies.

3. How We Use Information

We use your information to:

• Process, fulfill, and ship your orders
• Manage subscriptions, billing, and automatic refills
• Respond to customer service and support requests
• Send order confirmations, shipping updates, and account notices
• Improve our site, products, and services
• Comply with legal obligations

With your consent, we may also send marketing emails; you can opt out at any time using the unsubscribe link in any email.

4. Cookies & Analytics

We use cookies to keep you signed in, remember items in your cart, and understand how the site is used. Third-party analytics and advertising partners may also use cookies to provide measurement and relevant ads. You can control cookies through your browser settings; disabling them may limit some site functionality.

5. Sharing & Service Providers

We share information only with trusted service providers who help us run our business—such as payment processors, shipping carriers, and analytics platforms—and only as necessary to provide our services. We do not sell your personal information.

6. Data Retention & Security

We retain your information for as long as your account is active or as needed to provide services and comply with legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your data, but no method of transmission or storage is completely secure.

7. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain data processing. To exercise these rights, contact us at care@internalcomplex.com.

8. Children's Privacy

Our site and products are not intended for individuals under 18, and we do not knowingly collect information from children. If you believe we have collected information from a minor, please contact us.

9. International Users

If you access our site from outside the United States, your information may be transferred to and processed in the United States. By using the site, you consent to that transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. We encourage you to review this page periodically.

11. Contact

Questions about this Privacy Policy can be sent to care@internalcomplex.com.